FAQ

At Kindbrandcompany, we strive to ensure that you receive your order as quickly as possible. Typically, it takes 3–7 days to fulfill an order. Once fulfilled, the shipping time will vary based on your location: - **USA:** 3–4 business days - **Europe:** 6–8 business days - **Australia:** 2–14 business days - **Japan:** 4–8 business days - **International:** 10–20 business days We understand the excitement of receiving your new clothing items and we are committed to getting them to you promptly. If you have any further questions about your order's delivery status, please don't hesitate to contact our customer service team.

At Kindbrandcompany, we understand the frustration of waiting for a package that hasn't arrived when expected. Before reaching out to us, please help us expedite the process by following these steps: 1. **Check your shipping confirmation email** for any mistakes in the delivery address. Even a small error can cause delays or misdelivery. 2. **Contact your local post office** to see if they have your package. Sometimes parcels are held there if the courier couldn't complete the delivery. 3. **Stop by your neighbors' homes** to check if the courier accidentally left the package there. If you have taken these steps and still can't locate your order, please contact our customer service team with your order number and shipping details. We are committed to resolving your issue as quickly as possible. Thank you for shopping with Kindbrandcompany!

Once your order has been shipped, you will receive a tracking link via email. This link will allow you to monitor the status and location of your shipment in real-time. If you have any questions about your tracking information or shipment status, please feel free to contact us at support@kindbrandcompany.com. We’re here to assist you with any inquiries to ensure a smooth shopping experience.